If you’re in the hospitality business, you should know that guest experience is the main indicator of quality service. When guests check in to your hotel, you’ll want to provide them with much more than just a room. Your ultimate goal is to give them a positive experience that convinces them to come back. However, you can’t expect them to enjoy their stay if your hotel isn’t in its best condition. If you’re wondering why you’re losing business to newer hotels, it’s time to contact the best hospitality renovation contractors.
Was your last minor update or completed renovation more than five years ago? It doesn’t matter if you feel your hotel is in good shape. If guests feel like they’re walking into a time warp as soon as they step into the lobby, the outdated look will turn them off. You need to make changes to boost your ratings and guest experience.
Soft renovations, such as new furniture, drapes, rugs, bedspreads, and art, usually occur every five to seven years. Moreover, more significant renovations, including new carpets in corridors, millwork, and guest room fixtures, occur every 11 to 14 years.
Since guest bathrooms range in complexity and require detailed plumbing installation plans, they have the most extended renovation cycle. Consequently, you may only need to renovate these areas every 15 years.
Although there’s no rule about how often you should renovate, it’s important to note that most successful hotels continue to keep up with new technology and design trends to ensure everything is in tip-top condition for their guests.
Although this may not seem like a big deal, how your hotel smells significantly impacts your guest’s experience. Dingy, stale smells are another major turn-off to guests. Besides making them think of old and dirty rooms, the smell of dust, mold, cigarette smoke, and body odor of previous guests can be signs of neglect about the hotel’s condition.
Whether you like it or not, your flooring will collect various stains, get worn out, and look dingy over time. In such cases, no amount of cleaning can make it look good. Since any hotel area with stained, dirty, or worn-out carpeting looks tacky and unsanitary, you'll want to refresh the carpets in your lobby, hallways, rooms, and areas.
Mold growth can appear in areas with increased moisture and humidity. These areas can include carpeting, near air conditioners, in bathrooms, or within hotel walls. Besides making your hotel look unpleasant, mold is a health hazard for your employees and guests. If you notice small patches of mold growth anywhere in your hotel, you’ll need a hotel renovation expert to clean it up and replace damaged materials and fixtures before the issue worsens.
None of your hotel guests would want to use worn, outdated, or damaged furniture. Upgrading your furniture offers benefits that go beyond a hotel room’s aesthetic appeal. Aside from providing a better customer experience, it allows you to connect with your guests, enhance staff productivity, boost profits, and improve your brand.
While you’re at it, consider upgrading the furniture in other hotel areas, such as your lobbies, conference rooms, business centers, breakfast rooms, party rooms, restaurants, fitness centers, and pools.
If your hotel’s floors constantly face heavy foot traffic, don’t be surprised if your floorboards or tiles lose their pattern and become loose and creaky over time. Furthermore, the cracks and chips in your flooring can make your hotel look run down and unkempt. Since these flooring issues are usually easy to fix, you wouldn’t want to wait until they become a tripping hazard and liability for injuries.
Your guests won’t be happy if your hotel feels too hot in the summer and too cold in the winter. For this reason, a functioning HVAC system is a critical part of your guests’ overall comfort year-round. In addition, it allows you to save money on utility bills.
If your doors and windows are rusty, creaky, and hard to use, they're bound to make your HVAC system work even harder when they leak too much heat or cold air from outside. It's best to check your doors and windows to ensure your HVAC system's efficiency.
Leaking faucets aren’t just a nuisance to guests. They could also increase your monthly water bill by up to 20 dollars. Unless you’re willing to run the risk of wasting 240 dollars per year, you’ll want to fix your plumbing issues sooner rather than later.
Don’t forget to keep an eye out for showers with poor water pressure and toilets that don’t flush. Consider investing in low-flow shower heads, faucet aerators, and dual-flush toilets that can save you money down the road.
You wouldn’t want to sink your money into Inefficient lighting and electrical systems. It’s best to use LED lightbulbs and update your electrical systems to help you save money while ensuring a better overall experience for your guests. You might also want to maximize flexibility by providing multiple light fixtures and lamps in updated styles that match your hotel’s interior design.
Since your hotel guests are your most important assets, it's best to know their thoughts. The best way to do so is by checking the comments section on your social media, website, and third-party review sites. Good reviews indicate that you're doing a good job.
However, if your hotel gets a constant stream of poor online reviews, you'll do what it takes to keep your future guests happy. Besides negatively impacting your bottom line, bad reviews can detract more business.
Does your property sputter while other hotels in the area hit high occupancy levels? If your hotel’s year-over-year booking is down amidst a strong economy, perhaps it’s time for a renovation.
At BlueTeam, we’re company-owned and operated. Consequently, we manage and maneuver one of our nation’s largest fleets of personnel and equipment with full autonomy. We help our clients at an unparalleled level as they improve the look, value, and functionality of their hotel facilities through our renovations and restorations.
We pride ourselves on our continued expansion of services, unrelenting project performance, and transparent billing practices that allowed us to become and remain an industry leader for clients in Hospitality, Senior Care, Multi-Family, Industrial, and other commercial property sectors. Contact us today to learn more about our services or to make an appointment.
